Welcome to our official website. By accessing this website or completing a reservation with us, you agree to the following Terms & Conditions. These terms apply to all bookings made directly through our website, phone, email, or at the hotel.
1. General Use of the Website
- The website is provided for guests to view room details, check availability, and make reservations.
- All information, including room descriptions, photos, prices, and policies, is presented in good faith and may be updated without prior notice.
- Misuse of the website, including attempts to interfere with operations, is strictly prohibited.
2. Room Reservations
- A reservation is considered confirmed once payment is successfully processed.
- Guests must ensure that all booking details (dates, number of guests, room type) are accurate before confirming the reservation.
- The hotel reserves the right to reject or cancel any booking due to incorrect information, payment failure, or policy violations.
3. Payment Terms
- Full or partial payment may be required at the time of booking, depending on the rate plan and availability.
- Accepted payment methods include credit/debit cards, net banking, UPI, or other gateways displayed at checkout.
- All payments are processed securely through our authorized payment provider.
4. Check-In Requirements
- Government-approved photo identification is mandatory for all guests at the time of check-in.
- The primary guest must be 18 years or older.
- Guests are responsible for ensuring that all accompanying persons comply with hotel rules.
5. Hotel Rules & Guest Responsibilities
By staying at our hotel, guests agree to follow all property rules, including but not limited to:
- Check-in at 12:00 PM and Check-out at 11:00 AM
- Early check-in (07:00–10:00) and late check-out (13:00–18:00) are subject to availability and extra charges
- Valid ID required for every staying guest
- Children and extra person charges apply as per policy
- No parties or large gatherings inside rooms without approval
- Damage to hotel property will be charged to the guest
- Visitors are not permitted to stay overnight without registration
- Smoking is allowed only in designated areas
- Only approved pets/service animals are permitted
The hotel reserves the right to deny service or request a guest to leave if rules are violated.
6. Cancellation & Modification Policy
Cancellations and amendments are subject to the terms stated in our Cancellation Policy, available separately on the website.
Charges apply as follows:
- 30% charge if cancelled 72 hours before arrival
- 50% charge if cancelled 48 hours before arrival
- 100% charge for cancellations made within 48 hours or no-shows
7. Refund Policy
Refunds are processed as per our Refund Policy:
- Refunds (after deductions) will be initiated within 10 working days
- Refunds will be made to the original mode of payment
- Processing time may vary based on bank/payment gateway
8. Pricing & Taxes
- Rates displayed on the website are subject to applicable taxes, including GST.
- Prices may vary based on season, occupancy, room type, or promotional offers.
- The hotel reserves the right to revise prices at any time.
9. Force Majeure
The hotel shall not be held liable for cancellations, modifications, or service disruptions caused by events beyond our control, such as natural disasters, pandemics, government restrictions, or technical failures.
10. Limitation of Liability
- The hotel is not responsible for loss, theft, or damage to guests’ personal belongings unless secured through designated hotel services.
- Website availability may be temporarily interrupted due to maintenance or unforeseen issues.
11. Governing Law & Jurisdiction
All disputes arising from bookings, payments, or website usage shall be governed by the laws of India.
Exclusive jurisdiction will be with the courts located in West Bengal, India.
12. Acceptance of Terms
By using this website, completing a reservation, or staying at the hotel, the guest acknowledges and agrees to all Terms & Conditions mentioned herein.